Shipping and handling

La Boite à Grains delivers everywhere in Canada and only in Canada.

Quebec and Ontario

La Boite à Grains offers two delivery options:

  • Local (most of the Outaouais and Ottawa) via Trexity and Delfast
  • Canada Post

Local delivery

  • Available to most residents in the following areas: Aylmer, Hull and Gatineau, Chelsea, Cantley, Buckingham, Masson-Angers, and many areas of Ottawa.
  • Free shipping on orders of $75 or more.
  • 7.99 for orders under $75 and a radius of less than 15km with Trexity
  • 9.99 for orders under $75 and a radius of more than 15km with Trexity

Local delivery will be made Monday through Friday with Trexity.*

 

You will see the local delivery option for your online orders if you are in the following zip codes:

J8M

J8P

J8R

J8T

J8V

J8X

J8Y

J8Z

J9A

J9B

J9H

J9J

K1A

K1B

K1C

K1E

K1G

K1H

K1J

K1K

K1L

K1M

K1N

K1P

K1R

K1S

K1T

K1V

K1W

K1X

K1Y

K1Z

K2A

K2B

K2C

K2E

K2C

K2E

K2G

K2H

K2J

K2K

K2L

K2M

K2P

K2R

K2S

K2T

K2V

K2W

K4A

K4B

K4C

K4K

K4M

K4P

K4R

K7A

K7C

 

 

 

Delivery is made within 2 hours after pick up in store by Trexity

 

* Holidays may affect local deliveries. All orders generally take 0-2 business days to process before delivery.

 

Canada Post

  • FREE expedited shipping on orders of $75 or more (up to $25 shipping cost).
  • For orders under $75, you pay what we pay. Fees vary depending on your order and location. You will benefit from our volume discount.

You will be able to choose from the following 3 delivery speed options

  • Regular (3 to 10 days)
  • Accelerated (2 to 6 days)
  • Xpresspost (1 to 3 days)

*Before taxes and after discounts and coupon codes. If Canada Post shipping charges exceed $25, La Boite à Grains will add a surcharge of the shipping cost minus the $25 to the order. The surcharge must be paid before shipping.

**Estimated delivery times will be displayed once your information is provided. Please note that these are estimates and not guarantees. La Boite à Grains and Canada Post will do their best to try to meet the estimates. For areas serviced by Canada Post Air service the customer must pay for delivery.

Maritime Provinces and Newfoundland and Labrador

Canada Post

You pay what we pay. Charges vary depending on your order and location. You will benefit from our volume discount.

You will be able to choose from the following 3 delivery speed options:

  • Regular (3 to 10 days)
  • Accelerated (2 to 6 days)
  • Xpresspost (1 to 3 days)

*Estimated delivery times will be displayed once your information is provided. Please note that these are estimates and not guarantees. La Boite à Grains and Canada Post will do their best to try to meet the estimates.

**For areas served by Canada Air Post, the customer must pay for delivery.

Alberta, British Columbia, Manitoba and Saskatchewan

Canada Post

You pay what we pay. Charges vary depending on your order and location. You will benefit from our volume discount.

You will be able to choose from the following 3 delivery speed options:

  • Regular (3 to 10 days)
  • Accelerated (2 to 6 days)
  • Xpresspost (1 to 3 days)

*Estimated delivery times will be displayed once your information is provided. Please note that these are estimates and not guarantees. La Boite à Grains and Canada Post will do their best to try to meet the estimates.

**For areas served by Canada Air Post, the customer must pay for delivery.

Nunavut, Northwest Territories and Yukon

Delivery anywhere in Canada* via Canada Post.

Shipping costs may vary depending on the order, but we always offer fixed prices. La Boite à Grains offers shipping through Canada Post anywhere in Canada:

Accelerated: $69.99 anywhere in Canada*.

*Free shipping offer is not applicable for Nunavut, Northwest Territories and Yukon.

**For areas served by Canada Air Post, the customer must pay for delivery.

Delivery preference (Canada Post)

La Boite à Grains offers 4 delivery preference options with Canada Post*:

Delivery to the post office box

This option is only available for packages that can be delivered to the P.O. Box and that there is enough space in the box for the package.

Delivery to the door (attempt)

This option only changes the delivery process available for items delivered to the door. The item will be left in the recipient's mail receptacle. If the item does not fit in the receptacle, a delivery attempt will be made at the door. If no one is available to pick up the item, a Delivery Notice card will be left for the recipient to pick up at the designated post office.

Delivery to the door (if secure)

This option is only available for items usually delivered to the door. A delivery attempt will be made at the door. If no one can pick up the item and it fits in the recipient's mail receptacle, the delivery agent will leave it in the receptacle. If the item does not fit in the mail receptacle or if the mail receptacle is full, and if there is a place where the item can be left in a safe place (i.e., where it can be left out of the weather and out of sight of passers-by), it will be left there. A safe deposit card, indicating the safe deposit location, will be placed in the recipient's mail receptacle at the time of delivery. If the item cannot be left in a secure location, the delivery agent will leave a Delivery Notice Card and the recipient can pick up the item at the designated post office.

Leave a note at the door to pick up at the post office

This option is suitable for shipments containing heat-sensitive products. A Notice of Delivery card will be left for the recipient and the item will be shipped to the designated post office. The recipient (or their representative) must present a valid government issued photo ID when picking up the item. No attempt will be made to deliver to the door.

* Canada Post may ignore the delivery preference for various reasons. You can consult the Canada Post's delivery policies here.

Preparation of the order

La Boite à Grains processes orders within 1 to 2 days.

*Holidays and some exceptions may slightly extend the processing time of some orders.

After that, you have to take into account the normal delays of the delivery service which delivers and picks up the packages only on working days.

Delivery times

Delivery is generally made within two to seven business days (Monday to Friday, not including holidays) via Canada Post, but varies according to the delivery method chosen and can extend to 15 business days depending on the delivery location. The delivery location also has a great impact on the speed of delivery. Delivery times do not include holidays. 

Local delivery via Trexity will be made daily Monday through Friday.* Packages will be delivered within 2 hours of store pickup and will be dropped off at your door.**

Local delivery via Delfast will be made every day from Monday to Saturday*. Packages will be delivered the day after store pickup and will be dropped off at your door**.

* Holidays may affect deliveries. All orders take 1-2 business days to process before delivery.

Damaged products

Canada Post does its best to ensure that your package is delivered in good condition, but it is possible that it arrives damaged for several reasons. If this is the case with your order, you can contact us to offer you the best replacement options (product replacement or refund). Proof may be required.

International shipping

For the moment La Boite à Grains does not offer international delivery.

Transporters

Orders are shipped by Canada Post across Canada, and by Trexity and Delfast for local delivery in Gatineau, Ottawa and Outaouais.

Delivery address

Delivery of an order can be made to your home, office, friends or family members as you choose. It is up to you to ensure that you provide us with the correct delivery address. Additional charges will apply to re-deliver to the correct address if the address provided is not correct or accurate.

In-store pickup

La Boite à Grains does not offer in-store pickup at this time.